Terms of Service

01About these terms

These terms govern your use of Heliva, the iPhone app, and the website heliva.app (together, "Heliva"). By using Heliva you agree to them. If you don't agree, please don't use it.

CA Systems runs Heliva ("we", "us"). Kexvägen 8, 128 69 Sköndal, Sweden. Contact: support@heliva.app.

You get Heliva from Apple's App Store, so Apple's Licensed Application End User License Agreement also applies. Where the two differ, these terms apply between you and us. Apple is not responsible for Heliva or for supporting it.

02What Heliva is

Heliva is a food and weight logbook. You log meals by photo, by words, by barcode or by searching, and see what you've eaten next to your target and your weight trend. Heliva can also help you plan meals, keep recipes and write a shopping list.

03Heliva is not medical advice

Please read this section before you rely on Heliva.

• Heliva is a logbook, not a doctor. It doesn't diagnose, treat or prevent any condition, and it isn't a medical device. Nothing in it is medical, nutritional or dietetic advice.
• Heliva doesn't promise results. It doesn't promise weight loss, weight gain or any other change to your body or health. How your weight changes depends on far more than a logbook can see.
• Talk to a doctor first if you are pregnant or breastfeeding, have or have had an eating disorder, have diabetes or another medical condition, take medication that affects appetite or weight, or are unsure what is right for you. Heliva says this too when it sets your goal.
• Heliva has safety limits. It never suggests a daily goal under 1 200 kcal, and it doesn't offer a pace that loses more than 1% of your body weight a week. If you set your own goal outside these limits, Heliva warns you; below the floor, it tells you that eating this little needs a doctor's guidance. These limits are a floor for safety, not advice that a goal above them is right for you.
• Stop and get help if tracking makes you anxious, or if you feel unwell. Your health matters more than any number in the app.

04How Heliva works out calories

Heliva's numbers come from a specific process. It is important that you understand it.

1. The AI names the food and estimates the amount. When you photograph, type or say a meal, an AI model (Google's Gemini) lists the foods it recognises and estimates how many grams of each there are, with a range.
2. Calories come from food databases, never from the AI. Heliva matches each food to an entry in the Swedish Food Agency's food database (Livsmedelsverket) or, for packaged products, Open Food Facts. It then works out calories and nutrients from that entry and the grams. The AI never gives you a calorie number.
3. You see a range, not a single exact figure. Heliva shows "about 600 kcal, could be 500 to 750" because that is the honest answer.

Estimates can be wrong. AI models make mistakes. They can miss a food, mistake one food for another, or misjudge an amount, especially for oil, butter, sauces and anything hidden in a dish. Matching can pick the wrong database entry. The databases themselves contain averages, and their values can be incomplete or out of date; Open Food Facts is filled in by volunteers. A photo can't show what's inside a dish. In our own measurements, a typical single photo estimate is off by about 20 to 25%, and some meals by much more.

So treat every number as an estimate. Check what Heliva has logged and correct it when you know better: you can change the foods and the grams at any time. Weighing your food, scanning barcodes and saving your own recipes all make the numbers more accurate.

The same applies to everything else Heliva calculates, such as your estimated daily burn, your targets, meal plans and recipe nutrition. They are estimates from published formulas, your own entries and Apple Health, not measurements.

05Your results are your own

In plain words: if you don't reach a goal, Heliva is not responsible for that. This includes the case where an estimate was off, because the AI made a mistake, a food was matched to the wrong entry, or a database value was wrong. You decide what to eat and how to use the numbers, and you are responsible for those decisions.

Section 13 sets this out as a legal limit on our liability.

06Who can use Heliva, and your Heliva ID

You must be 18 or over to use Heliva. Its calorie targets and weight-loss pacing are made for adults, not for bodies that are still growing.

There is no account to create. The first time you open Heliva, your phone makes a random Heliva ID. Our server links your purchases to that ID, and can use Apple's App Attest to tie the ID to your phone.

Your food log and weights are saved on your phone, not with us (see our Privacy Policy). We can't restore them if you lose your phone or delete the app. Keep an iCloud backup of your iPhone if you want a copy.

Keep your Heliva ID to yourself. If you give it to someone else, they could use access linked to it.

07Heliva Plus

Logging by barcode, by search and by weight is free. Features that use an AI model (reading meal photos, typed or spoken meals, recipes and plans) need Heliva Plus, a subscription you buy through the App Store.

• Plans. Plus yearly or Plus monthly. Outside the EU, the EEA and the UK, Plus yearly starts with a one-week free trial. In the EU, the EEA and the UK there's no trial, since you can cancel within 14 days instead (right of withdrawal, below). The price and the renewal period are shown on the paywall before you buy.
• Payment and renewal. Apple takes the payment. The subscription renews automatically at the end of each period unless you turn off renewal at least 24 hours before it ends, in your Apple account settings.
• Cancelling. If you cancel, you keep Heliva Plus until the end of the period you've paid for.
• Free trial. The free week turns into a paid Plus yearly subscription when it ends, unless you cancel at least 24 hours before it ends.
• Refunds. Refunds go through Apple, under Apple's rules; ask at reportaproblem.apple.com. This doesn't limit any right you have under consumer law.
• Right of withdrawal. If you live in the EU, you have a 14-day right to withdraw from a purchase of digital services. Purchases through the App Store are handled under Apple's terms, which say how this right applies and how to use it; ask Apple at reportaproblem.apple.com.
• New phone. Use "Restore purchases" in the app. Your subscription follows your Apple ID.
• Daily limits. To keep the service fair and affordable, each Heliva ID has a daily number of AI requests of each kind. The limits are generous for normal use and reset at midnight Swedish time. If you reach one, Heliva tells you.
• Price changes. We may change prices. Apple tells you before a change affects an existing subscription, and asks for your agreement where the law or Apple's rules require it.

08Using Heliva fairly

Please don't:

• use Heliva to break the law or anyone's rights;
• try to get round the daily limits, App Attest, or the purchase checks;
• copy, scrape or resell the service, its food data or its AI results, or use them to build a competing product;
• interfere with the service or try to reach parts of it you aren't meant to;
• upload anything that isn't yours to upload, such as someone else's photos or recipes you have no right to share.

If you break these rules, we may limit or end your access. We will normally tell you why, unless the law stops us or it's urgent.

09Your content

What you put into Heliva is yours. To run the features you choose, you allow us to send your photos and words to our AI provider and to process the answers, as described in our Privacy Policy. This permission ends when the request is done; we don't keep your content (apart from the food-name matches described in the Privacy Policy, which aren't linked to you) and we don't use it to train AI models.

10Copyright and notices

Heliva doesn't publish anything you add. Your photos, your meals and the recipes you import stay private to you.

If you think something in Heliva infringes your rights, or you want to report illegal content, email support@heliva.app. Say what it is, where it appears and how to reach you. That address is also our single point of contact under the EU Digital Services Act, for authorities and for users, in English or Swedish.

11Food data

Food data comes from the Swedish Food Agency (Livsmedelsverket) and from Open Food Facts, which is available under the Open Database Licence. We credit both, and their data stays under their own terms. Neither of them is responsible for Heliva.

12Availability

We work to keep Heliva running, but we can't promise that it will always be available or free of errors. The AI service can be busy or down; when it is, a meal waits on your phone and is estimated when the service is back. We may change or remove features, and will tell you in advance where a change affects what you pay for.

13Liability

To the fullest extent the law allows:

• Heliva is provided as it is. We don't guarantee that estimates, calculations, plans or food data are accurate, complete or suitable for your purpose.
• We are not liable for any loss arising from your reliance on an estimate or calculation in Heliva, including not losing or gaining weight, not reaching a goal, or any decision you make about what to eat.
• We are not liable for indirect or consequential loss, or for loss of data stored on your phone.
• Our total liability to you is limited to what you paid for Heliva Plus in the 12 months before the claim, or SEK 1 000, whichever is greater.

Nothing in these terms limits liability that can't legally be limited. This includes liability for death or personal injury caused by our negligence, for intentional or grossly negligent acts, and your rights under mandatory consumer law, such as the Swedish Consumer Sales Act or the law of the EU country where you live.

14Privacy

Our Privacy Policy explains how we handle personal data. If you use Heliva under a written agreement between us and an organisation, our Data Processing Agreement also applies.

15Ending

You can stop using Heliva at any time. To end Heliva Plus, cancel it in your Apple account; deleting the app doesn't cancel it. To have the data we hold about your Heliva ID deleted, email us your ID (see our Privacy Policy).

We may end these terms or your access if you seriously or repeatedly break them, or if we stop offering Heliva. If we stop offering Heliva, we will tell you in good time, and the law and Apple's rules on refunds for any prepaid period apply.

16Changes to these terms

We may update these terms. Material changes are announced in the app at least 30 days before they take effect. If you keep using Heliva after a change, you accept the new terms. If you don't accept them, stop using Heliva and cancel Heliva Plus before the change takes effect.

Each change is listed here with its date.

• 6 November 2026: the free trial is offered outside the EU, the EEA and the UK; there, the 14-day right of withdrawal applies instead.
• 4 November 2026: first version.

17Law and disputes

Swedish law governs these terms. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer law of that country.

If something goes wrong, please contact us first at support@heliva.app. If we can't agree, you can take the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se) or to the courts. As a consumer, you can bring a claim in the courts of the country where you live.